Refund Policy

Last updated: July 6, 2026

We want you to be completely happy with your purchase. Checkout and payments are handled by our Merchant of Record, Paddle.com Market Ltd, and this policy follows Paddle's Buyer Terms.

1. 14-Day Right to Cancel & Full Refund

You may cancel your purchase and request a full refund within 14 days of the date of purchase, for any reason. You do not need to give a reason — if you contact us within 14 days, we will process your refund.

Because our products are digital downloads, once a refund is issued your licence to use the downloaded file(s) ends, and you agree to delete any copies you have downloaded.

2. How to Request a Refund

1. Email us at jolly@digitalchiselco.com within 14 days of purchase — or contact Paddle directly using the receipt they emailed you.
2. Include your order number (or the email used at checkout).
3. We will review and process your refund promptly, typically within 2 business days.

3. Membership Plans

Membership plans are one-time payments and are covered by the same 14-day refund right described above.

4. Refund Method & Timing

Approved refunds are processed by Paddle.com Market Ltd back to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days to appear on your statement. Paddle will email you confirmation once the refund has been issued.

5. Chargebacks

If anything is wrong with your order, please contact us first. We honour the 14-day refund above and can almost always resolve issues faster directly than through a bank chargeback.

6. Contact

Need help? Reach us at jolly@digitalchiselco.com or use the contact page. A real person reads every message.